Client Onboarding Manager

Successful businesses rely on a unique set of ideas and people. We help our clients protect and develop those vital assets, unlocking possibilities for future success. 

From iconic brands and leading multinationals to pioneering start-ups, we are proud to work with a huge range of inspiring clients, helping them to turning their ideas into reality and getting the best from - and for - their people.

Our people are not only exceptional at what they do, they also enjoy doing it and consistently give their best to a firm they’re proud to be part of. This stems from our firm culture and our ethos of bravery and kindness. That ethos runs through everything we do, from our approach to recruitment, business practices, and DEI activities to the day-to-day environment in our office and our relationships with clients.

With an internationally minded team of more than 700 working across key areas of law – plus strategic partnerships around the world – we’ve got both the combination and calibre of legal experts it takes to enable our clients’ businesses to thrive. Whether it is providing global employment law advice, managing a global IP portfolio or piecing together a multijurisdictional corporate transaction, we are able to have the right people, in the right place, at the right time.

The Risk & Compliance team at Lewis Silkin is a dynamic and full-service function with a breadth of responsibility across the firm. Roles offer variety in the day-to-day running of the function but include longer-term project work, strategic planning and a focus on personal development. The team has grown substantially in the last few years and is looking to build upon its existing skills and expertise. 

Working alongside the wider Risk & Compliance team, this role primarily has responsibility for the day-to-day running of all aspects of client and matter onboarding and managing the Risk & Compliance Analysts.  This will include dealing with first line conflicts resolution, advising on CDD requirements and EDD matters, sanctions issues and other queries regarding client/matter inception and set-up. Other responsibilities will include liaising with fee earners and Partners in relation to regulatory queries and assisting with implementing firmwide policies and controls.

Key duties include:

• To provide effective, professional support to the Risk & Compliance team and wider business.
• Line management the Risk & Compliance Analysts.
• Overseeing the firm’s client and matter onboarding procedures, including conflicts, sanctions and PEP screening and CDD / EDD management.
• Assisting with providing training on regulatory topics including client and matter onboarding, conflicts and matter management.
• Assisting with and supporting the business with queries about onboarding and regulatory matters.
• Risk analysis on new and existing clients and matters.
• Reviewing conflict of interest searches.
• Liaising with the wider business regarding risk and compliance issues.
• Providing support to the business on setting up and maintaining information barriers.
• Providing information and documents relating to risk and compliance data for client questionnaire requests.
• Assisting the wider Risk & Compliance team as needed. 

• Prior experience of working in risk and compliance within a law firm or SRA-authorised legal service provider.
• Detailed understanding of applicable UK money laundering regulations and the SRA Codes of Conduct 2019 and regulatory framework.
• Outstanding organisational skills and attention to detail.
• Able to demonstrate high levels of discretion, sensitivity and confidentiality.
• Proactive approach to ensuring that all relevant work is completed in a timely and efficient manner.
• Good communication skills, both written and oral.
• Strong analytical skills.
• Proficient IT skills using the Microsoft Office applications (including Excel, Word, PowerPoint and Outlook).
• Experience or knowledge of document management systems (such as NetDocs) and client/matter inception software (such as Intapp) and would be beneficial but not essential as full training will be provided.

Educational and professional qualifications required

• Educated to degree level or equivalent experience level.

At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you’d like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence (recruitment@lewissilkin.com).