Senior Billing Coordinator

Lewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities.

With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses.

Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our ‘I-CUE’). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work.

With over 40 members, the Finance team is based across our London, Cardiff, Belfast and Hong Kong offices.

We are looking for a Senior Billing Coordinator to be based in the London office and reporting to the Billing Manager.

The Billing Team works closely with the fee-earning departments to ensure client bills are issued in a timely manner and debts are collected. The team actively manage work in progress (WIP) to maximise billing and cash receipts on a monthly basis. In addition, the team liaises closely with the Cashiers and Credit Control team on billing and debt collection issues.

• Workload management via multiple inboxes (Billing and Billing Assistants) and Billing workflow.
• Being first point of contact for the Billing teams with day to day queries and escalating to Billing Manager where necessary.
• Liaising with all areas of the business supporting the Billing process.
• Training new joiners on Billing workflow and best practice.
• Assisting with raising pro-forma, engrossing and all other billing related processing including credit notes.
• Ensuring billing queries are dealt with in a prompt and timely manner.
• Preparation for and attendance at monthly WIP meetings for allocated partners.
• Maintain WIP Meeting schedule on a monthly basis.
• Maintenance of Client / Matter rates across the firm and assisting with Annual Rate increases.
• Set up and maintain complex Client Billing requirements.
• Clearance of pro-formas on a monthly basis.
• Processing all WIP write-offs and transfers.
• Other projects and duties as assigned.
• This role will also provide cover for the Billing Manager in their absence, specifically issues in relation to WIP and billing.

The successful candidate must have a professional manner and excellent communication and interpersonal skills. You will enjoy working in a team environment and have excellent numerate skills and be highly organised. You must have a flexible nature and a co-operative and willing attitude.

Experience and skills required

• Excellent organisational skills to ensure deadlines are met.
• Strong communication skills, with an ability to communicate and build relationships at all levels from senior partners to junior staff.
• Strong technical knowledge of billing applications in Elite 3E.
• Strong technical knowledge of VAT issues applicable to billing of legal services and third party costs.
• Proactive approach and readiness to recommend and implement process improvements.
• Ability to switch from client facing to processing activities as workload requires.
• Ability to manage own workload and prioritise accordingly.

At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to finding the right person for this role and are open to discussing flexible working patterns and office location.